Privacy Policy
How we handle personal information when you use cnhoreca.com or contact us about commercial kitchen equipment.
Who we are
The data controller is 广州霍雷卡酒店用品有限公司, at 中国广东省广州市番禺区沙溪村东华路71号（邮编 511431）. Contact: [email protected].
Information we collect
- Identity and contact details you send (name, company, email, phone, address)
- Inquiry and order details (products, quantities, ports, voltage requirements)
- Account data if you register (WooCommerce customer account)
- Technical data such as IP address, browser type, and approximate location from server logs or analytics cookies
- Payment-related references processed by payment providers (we do not store full card numbers on our servers)
Purposes
- Responding to RFQs and providing quotes
- Processing orders, shipping coordination, and after-sales support
- Operating and securing the website and online store
- Meeting applicable accounting, tax, and export requirements
Cookies and WooCommerce
We use cookies necessary for cart and session function, login, and site security. WooCommerce may set cookies to remember cart contents and account sessions. Optional analytics or marketing cookies, if used, can be controlled in your browser. Disabling necessary cookies may break checkout or account features.
Legal basis and PIPL-aware practices
We process personal information to perform contracts or pre-contractual requests, to operate legitimate B2B sales interests (balanced against your rights), and where required by law. For individuals in the People’s Republic of China, we aim to handle personal information in line with the Personal Information Protection Law (PIPL): collect what is needed for stated purposes, retain it no longer than necessary, and respond to lawful requests for access, correction, or deletion where applicable. This policy is not a certification claim.
Sharing
We may share information with logistics partners, payment processors, IT and hosting providers, and professional advisers — only as needed to fulfill orders or run the site. We do not sell personal information.
Retention
Inquiry records are kept as long as needed for the business relationship and legal retention duties (for example accounting). Account data remains until you request closure, subject to legal holds.
International transfers
Because we serve overseas buyers from China, information may be processed in China and in countries where our service providers operate. We take contractual and organizational steps appropriate to the transfer context.
Your choices
Email [email protected] to update details, ask what we hold, or request deletion where the law allows. We may verify your identity and may retain information required for disputes or compliance.
Updates
We may revise this policy; the updated date above will change when we do.