Return Policy
Commercial equipment is heavy, voltage-specific, and often customized. Returns are limited, structured, and require prior authorization.
Inspection window
Inspect goods on arrival (or at the agreed transfer point under the applicable Incoterm). Report visible shipping damage, shortage, or wrong models in writing to [email protected] within 7 calendar days of delivery or handover, with photos, packing-list references, and container or seal notes where relevant.
Dead on arrival (DOA)
If equipment is non-functional out of the crate — and was not damaged by improper local installation or unsuitable power conditions — contact us promptly. After verification we may arrange repair parts, remote diagnosis, replacement of the defective unit, or another remedy appropriate to the order.
RMA authorization
Do not ship a return without a written RMA from CNHORECA. Unauthorized returns may be refused. Approved returns must use original or equivalent export packing and follow the shipping instructions in the RMA.
Restocking
Where a return of unused, resalable standard catalog equipment is approved, a restocking fee of up to 20% of the goods value may apply, plus inbound freight and any reconditioning costs. Credits or refunds are issued only after inspection at our designated facility.
Non-returnable items
- Custom-built, OEM-branded, or special-order configurations
- Electrical equipment once installed, powered, or modified
- Items damaged by incorrect voltage, wiring, water supply, or site conditions
- Goods returned without RMA, incomplete accessories, or non-resalable condition
Warranty vs. returns
Defects that appear after proper installation are handled under the product warranty on your quote — not as a routine return.
Contact
[email protected] · +86 185-1083-2551 (Hugo) · Contact page